Frequently asked questions
What is the return policy?
All sales are final. Due to the nature of our products, we do not offer refunds, exchanges, or returns. We kindly ask that you review your order carefully before completing your purchase.
If you have any questions before ordering, feel free to reach out, we’re here to help!
Are any purchases final sale?
Yes, all purchases are final sale. We do not accept returns, exchanges, or cancellations.
When will I get my order?
Please allow 7–14 business days for the confection of your item, as all products are made to order (pre-order). Once shipped, delivery times depend on your location and chosen shipping method. You will receive a tracking number to monitor your order’s progress.
Where are your products manufactured?
Our products are proudly manufactured in Dakar, Senegal, Africa. We are committed to supporting local artisans and celebrating the rich craftsmanship, cultural heritage, and talents of the African region. We also ensure that our production processes are ethical and sustainable.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.